Why Change Right?

We deliver the right change to real people with an EPIC mindset.

At Change Right we adopt an EPIC mindset which means that:

We tune in and start from a position of Empathy; we listen and we build trust.
We Partner through relationship building, supporting everyone to be resourceful, resilient and creative.
We are Inclusive; we value differences and give everyone a voice. We role model inclusive behaviours in everything that we do.
We are Curious and explore new ways of doing things. We pilot, we test, and we are comfortable to learn and adapt.

Our golden threads of Clarity, Commitment, Capability and Capacity run through each of our EPIC principles. The golden threads stitch together the change and ensure that we always deliver a great user experience.

We believe that if people:

Have clarity about the change…
Are actively engaged and committed to the change…
Have the capability to be part of the change…
Have the capacity to lead, support or respond to the change…
…this will set up the change for success!

We like to ensure we go ‘over and above’ in our support for our clients. This means we offer a series of ‘Value Add’ initiatives focused on leaving a lasting legacy on our clients which is centred around their enduring capability, their resilience, their social impact and the communities they are part of.

Workplace

I’m a Facilities Manager and we need to accommodate more staff, but I’m not sure how? Find out more

Summary
Services
Outcome

Facilities Managers are often tasked with office re-design, occupancy planning, space utilisation and office moves, outside and on top of their often-busy day to day tasks of keeping the building and estate working. As experts in their fields, this is what they do best – whether that is working with contractors for ongoing maintenance, stationery, new FF&E and a host of other things.

As a Business Change consultancy specialising in Workplace, we have a team of experts that have made their careers in all things workplace, with experience across a wide range of disciplines. Therefore, if your organisation is on a recruitment drive, going through a merger or acquisition, or rationalising the estate due to under utilisation, we can help.

Change Right offer a range of services that will transform the way you work and help you make the best use of available space.

Occupancy and space planning
Managed move process
FF&E selection
Branding, décor and interior design
New ways of working – Smarter, hybrid, remote and return to office
Culture and training initiatives to help your people make the best of their new workplace

By utilising a specialist partner to plan, execute and assess your estate move, Facilities Managers can get on with their day job – Change Right will work in partnership with your internal teams to help transform your estate into a consistent, attractive and functional place to work, one that staff will want to work in, and the organisation is proud of.

Having worked in both the public and private sectors, transforming organisations and their estates, we have a proven track record and put the people first, ensuring there is a smooth and seamless transition, which means that your people have the skills and knowledge to continue performing throughout an estate move, equipping your business for success.

Workplace

We’ve rationalised our estate, and there's not enough room for everyone, how do we fit everyone in? Find out more

Summary
Services
Outcome

There is, we can help you with that already. If your organisation has already gone through an estate rationalisation process to make savings on buildings and back-office costs, quite often, people are squeezed into other parts of the estate and staff will report; “There’s never any desks” or “I can’t sit with my team” or even, “I can’t manage my team effectively if we can’t be together!”.

We have faced these problems and these statements numerous times, we have helped organisations to plan their space more effectively and deploy, ‘less desks, more seats’ – which means introducing a range of furniture types and styles that encourage and discourage behaviors and allows teams to work together, collaborate and have the appropriate level of oversight from management and team leaders.

Alongside this, we help organisations move to new ways of working, introducing smarter ways to work, neighbourhoods or zones so each team has dedicated, but shared space, and consider sickness reporting, holiday days, training days and working off site into the mix, we even have a formula for it…

Change Right offer a range of services that will help you make the best use of available space.

Occupancy and space planning
Managed move process
FF&E selection
Branding, décor and interior design
New ways of working – Smarter, hybrid, remote and return to office
Culture and training initiatives to help your people make the best of their new workplace

There is a science to it, hence our formula, by considering square footage, business adjacencies, average abstraction days, we can assess what your desk ratio should be. Subsequently, helping you transform the available space so that everyone has an opportunity to work together, collaborate, meet and enjoy the workspace.

We can help influence behaviors in the workplace, such as no ‘beach toweling’ (hogging a desk all day whilst in meetings) and equip the space to encourage positive behaviors in working style and discourage negative ones.

Using culture and training we will influence the way people work and equip managers with the skills and knowledge to be better able to manage staff, whatever the working style the organisation supports.

Workplace

Our corporate estate is under used and we’d like to dispose of some of our buildings, I don’t know where to start? Find out more

Summary
Services
Outcome

Following a change in working styles, due to advances in new hardware and software along with recent global events, a lot of organisations are seeing changes to their corporate estate and the utilisation of it.

Having under-utilised estate is costly for organisations both in terms of leases, up-keep and facilities management. Current industry sources state that with all elements factored in, each desk costs an estimated £8k per annum to run.

By understanding your current usage, estate and working style, we can help organisations solidify their current working styles and look to rationalise their estate to see significant savings, by either disposing of or re-purposing their estate, be that for other business purposes or to lease to potential tenants and see additional revenue.

Change Right offer a range of services that will make your estate ‘work’ harder.

Occupancy and space planning
Managed move process
FF&E selection
Branding, décor and interior design
New ways of working – Smarter, hybrid, remote and return to office
Culture and training initiatives to help your people make the best of new technology

Planning is key when it comes to moving your people, ensuring all preparatory activity is undertaken and staff have the knowledge they need to equip them for the move, reducing anxiety and stress.

This includes the decant of existing premises and the set-up of the new site. We take the time to understand your business and ensure that there is minimal disruption to business-as-usual activities.

Day one in new premises is not where business change stops, we complete a period of post move support and hyper care, using existing business support services and any external suppliers to guarantee a smooth transition and staff are set up and get running as soon as possible.

By employing the above and other support activities we have seen significantly improved employee satisfaction and business continuity – and with your estate now rationalised, cost savings for your organisation.

Workplace

Our workplace wellbeing staff survey scores are low; how do we improve them? Find out more

Summary
Services
Outcome

The average worker spends 36.4hrs per week* in the workplace and considers resigning 16 times throughout the year,** which can have a huge impact on wellbeing, sometimes positive, often negative, for a range of reasons.

However, workplace wellbeing can be significantly improved by the physical workspace, and it can be cheaper than you think.

By introducing specific colour schemes, wall coverings, natural and earthy tones and features as well as interventions that aid a diverse workforce can all help improve wellbeing, not just to increase your workplace annual survey score, but to make a real impact on your people, how they feel, their mental health and their productivity.

Biophilic elements have been seen as key in recent years, a feeling of bringing nature indoors which also increase oxygen levels in the workspace. Complimenting these with other features such as wooden elements and complementarity colours also have a positive impact.

Change Right have worked with organisations to introduce furniture styles and selection, colourways and typography, biophilic elements and other wellbeing focused thinking to help positively influence the workplace and genuinely improve the workplace experience, keeping you on brand and your people happy and productive.

We also offer our bespoke LiveRight© suite of products to our clients which include desk and home-based yoga to combat stress, breath work, strength and conditioning, coaching and Mental Health support, as all of our consultants are Mental Health First Aiders or MHFA Trainers.

*ONS-16/01/2024

** Association of Accounting Technicians 2018

Change Right offer a range of services that will aid wellbeing.

Inclusive Environment: A focus on an inclusive, diverse and equal (IDE) workplace environment where everyone feels valued, respected, and understood.
Improved Mental Health and Wellbeing through our Mental Health First Aid training
FF&E selection
Interior Design
Social Responsibility: Make you an organisation that prioritises inclusion, diversity and equality (IDE), and wellbeing who are seen as socially responsible and progressive
New ways of working – Smarter, hybrid, remote and return to office
Wellbeing and Inclusion Network: Establishing a network to provide a platform for employees to discuss concerns, share experiences, and access resources related to wellbeing.
Enhanced Reputation and Brand Image
Access to LiveRight© – Our bespoke workplace/desk-based health and wellbeing application

By making small, or large changes to your interiors, you can make significant improvements in workplace wellbeing.

Small and large budgets can have a real tangible impact, whether that’s a billi tap for instant hot or chilled water, super-loos to ensure that everyone feels free and able to use facilities or dimmer switches to aid those with neurodiverse considerations, and braille inclusive signage to make the workplace easier to navigate.

For those without specialist or more considered needs, the introduction of framed planters, moss wall, or even landscape scene wallpapers can have a huge effect on how they think and feel during their working hours, increasing your workplace wellbeing scores, making you an employer of choice and aiding recruitment and retention.

Workplace

I’m not sure what the difference is between Smarter, Hybrid, Remote and Home Working? Find out more

Summary
Services
Outcome

Broadly, they are the similar with some subtle differences between sectors and organisations.

Smarter working can be viewed as making better use of your estate, assigning zones, increasing your desk ratios and dedicating specific zones for certain work activities to take place; such as collaboration spaces, concentration spaces and similar and equipping your staff with the knowledge and culture to be agile in the workplace, freeing up space as and when it is and is not required for others to make use of.

Hybrid working empowers your staff to choose the best working environment to complete specific tasks, that could be the corporate HQ, a remote site, a client site or home.

Remote working means that staff work away from the core office or HQ the majority of the time, at a remote site, co-working facility or similar.

Home working is a specific form of working where a staff members employed place of work is their own home address and comes with certain entitlements and requires organisations to supply equipment and comply with certain legislation.

As a specialist workplace consultancy, we have transformed organisations to numerous new ways of working, increasing employee satisfaction, cutting costs and saving money – Also ensuring that companies comply with legislation. This is achieved through effective business change, communications, training and building a culture of employee empowerment and trust to see the benefits of working in different ways.

Change Right offer a range of services that will make your estate ‘work’ harder

Occupancy and space planning
Managed move process
FF&E selection
Branding, décor and interior design
New ways of working – Smarter, hybrid, remote and return to office
Culture and training initiatives to empower your people to make the best decision regarding their work style, task, and the business needs

New ways of working are important for employees, employee satisfaction, recruitment and retention and reducing estate costs for organisations.

Considering differing generations, and their use of technology and expectations of employment, offering a variety of working styles can be important to potential employees; also, to employees with changing circumstances, such as maternity and paternity, physical and mental health, amongst others.

Change Right have worked with both public and private sector organisation to transform their workplaces into more agile, smarter places through changes in design, furniture and fixtures, hardware and software, culture interventions – aided by training and development of both employees and first and second line managers.

Alongside this, we have helped organisations put in place checks and balances so there is consistency across the workplace and all staff know what is and isn’t permissible as part of their new working style.

Secure

We are a secure site, we’d like to refurbish our workplace to make it more appealing to staff through design, branding and décor… Find out more

Summary
Services
Outcome

Interior design has a huge impact on workplace culture, wellness, wellbeing and productivity and should not be underestimated as a core part of your offer as an organisation.

When working with secure agencies or secure sites, the use of interior design can become more troublesome due to national guidance and requirements to achieve accreditation. Due to this, it is often assumed that secure workplaces must be bland, magnolia and devoid of any brand identity, typography, art and other visual representations.

However, by designing and delivering a considered, aesthetically appealing workplace you can influence workplace behaviors; simple ideas such as biophilic elements in the workplace to increase oxygen levels and reduce stress, adjustable lighting to aid inclusion, appropriate colourways to denote space and bring about different thoughts and feelings.

There are many ways that workplace design influences the people that use that space – Change Right is experienced in delivering ‘private sector design standards’ to the public sector and more specifically secure workplaces, in line with guidance and securing accreditation to national security levels.

Change Right offer a range of services that will design and deliver an on-brand, aesthetically appealing workplace that is suitable for accreditation.

Branding, décor and interior design
FF&E consultation and selection
Customer journey planning
Space and occupancy planning
Secure window and glass consultation
Secure door and wall consultation
Art initiatives
Culture and new ways of working
Accredited spaces

Organisations that pay attention to their workplace design and the additional elements within their spaces, often see an increase in recruitment and retention as more and more employees look to the workplace experience as one of the factors they consider.

As a market leader in secure workplace transformation, Change Right has extensive experience in delivering on brand, thoughtfully designed, accredited space for secure agencies. Using this experience, we can transform a magnolia box into a space that is light, bright, decorated and encapsulates your mission, values and influencing your culture and supporting your workplace wellbeing, staff satisfaction, productivity and staff retention.

Secure

We work in a secure environment and our security breaches have increased Find out more

Summary
Services
Outcome

Working within secure environments, it’s important that everyone understands their role in keeping your people, information and assets safe.

Sometimes, the security culture within a workplace can diminish and result in an increase in security breaches. There are several reasons for this, ranging from staff apathy to a lack of knowledge, skills or training, to bad habits forming.

By engaging a specialist business change organisation, you can start to nudge this culture through business change interventions, working in partnership with your security teams and your training department. Some interventions could include training and development, change agent networks, ‘Super users’ within local teams to aid and guide, comms and engagement approaches along with stakeholder management.

Change Right have worked with clients in secure environments to enhance their security culture and ensure the personal safety of staff, information and assets.

Change Right offer a range of services that will improve your security culture.

Business change
Training and development
Communications and engagement
Stakeholder management
Corporate culture expertise
Change agent networks
Secure environment expertise

Breaches in security can be potentially serious for any organisation, especially those that work with classified information and/or are suppliers to government.

Maintaining, increasing or even changing your security standards and protocols can be complex and it’s important that staff are able to understand, comply and ensure their own safety and that of the information they have access to and the assets they control.

So, whether you have seen an increase in security breaches, you have changed locations or working practices, Change Right has experience in working with secure government agencies to increase and bolster current security practices and embedded new behaviors at all levels to ensure compliance and meet standards.

Secure

We’re a secure agency and want our staff to be able to work more flexibly, what should we consider? Find out more

Summary
Services
Outcome

With the advent of new technology, it is possible to work both securely and remotely with more flexibility being seen across the public sector especially.

When considering remote working across secure systems it is important that staff have the knowledge and parameters relating to what is and isn’t permissible. Staff should be given advice relating to the location that they choose to work in, be that home, another work location or in a public space, the work that they undertake in those spaces and the use of peripheral equipment such as privacy screens.

In addition, staff should be informed about the use of WIFI networks and other connectivity options and the data that they transfer across those networks.

As a market leader in secure workplace transformation, Change Right have assisted secure agencies move to new ways of working and used our experience and knowledge to help those organisations to offer flexibility, empower staff and succeed.

Change Right offer a range of services to secure agencies that want to move to new ways of working.

Business change
Flexible, remote and hybrid working
Personal and device security and awareness
Training and up-skilling
Secure environment expertise
Communications and engagement
Stakeholder engagement and management
Culture initiatives

Business change is key to adapting behaviors and how staff ‘think, feel, do’ in terms of their day-to-day activities when considering the move to remote working. Training, communications and engagement all play their part in giving staff the knowledge to succeed when moving to new ways of work. Ensuring that these business change initiatives are delivered helps to reduce security breaches and protect your information and assets.

Change Right have worked across the public sector for numerous agencies and up-skilled and trained their staff in new ways of working with a secure overlay. These initiatives have been a broad success and have seen many hundreds of staff empowered to choose how and where they work given the task at hand. Change Right continue to work with some of the most secure agencies on pilot initiatives, effecting staff from multiple agencies, to roll out new technology that allows them to work securely and remotely.

Adoption

Our organisation has introduced new software, but the uptake has been low, and benefits aren’t being realised, how do we get people to use it? Find out more

Summary
Services
Outcome

As new hardware and software is introduced, unless business change activities, training and up-skilling are undertaken, user adoption is likely to be low.

Adoption is likely to be low as staff don’t have either the understanding, skills or confidence in how to use the new systems or the associated or standalone hardware. Therefore, organisations are unlikely to see the real business benefits of the investment in new technologies.

Quite often, organisations and IT teams believe that tech and software is intuitive, and to the trained person, it is – However, IT teams are often not best placed to deliver the business change required to see successful transformation, whereas specialist business change personnel ensure that a people-centric approach is taken to maximise understanding.

Change Right offer a range of services that will increase user adoption.

Extensive change communications
User training manuals
Bitesize learning sessions
Change Agent networks
Super Users – Frontline, non-IT staff willing to help peers and colleagues
New ways of working – Smarter, hybrid, remote and return to office
Culture and training initiatives to help your people make the best of new technology

Change Right have worked with organisations to increase user adoption of both hardware and software. Whether that be the physical rollout of technology or the use of new software.

Working with a particular client, we were able to increase user adoption of a new data import software system. Initially data imports were at 728 per week, following initial business change activities this increased to 3,661.

Subsequently, with the support of our comms and engagement specialists and further business change, data imports are currently at 38,478, saving the organisation some 350 business hours per week.

Our success saw us use deployed, onsite Business Change Managers, user guides, super users who were already part of the user group, along with a supporting communications and engagement strategy.

Adoption

We are rolling out new hardware to the whole organisation, I don't know what processes to put in place? Find out more

Summary
Services
Outcome

Depending on the size of your organisation, a new hardware rollout can be time consuming and complex, everything from liaising with tech suppliers, taking delivery, asset tagging, project management and so on.

On taking delivery, the best way to start the process is to collate your HR data, subsequently working with your IT department or other responsible person to asset tag the devices you plan to roll out. Once this is complete you can assign an asset to your collated HR data and start the process of delivery.

Prior to roll out you should consider the business change activities, such as building the case for change, communicating the change and delivering any training or up-skilling that is needed, telling your people why you are delivering new devices and how to use it. The next step would be to communicate with staff and begin the process of delivering the new hardware or arranging a collection point.

The above process is simplified but gives a good idea of a place to start, as business change and workplace specialists, Change Right have broad experience in delivering new hardware to individuals within organisations, from a few hundred devices to several thousand, from laptops and tablets to mobile phones and pebbles to allow for internet connectivity.

Change Right offer a range of services that will make the deployment of hardware streamlined, effective and keep your assets secure.

Project planning and delivery
Supplier liaison
Asset tagging and registration
Business Change
Managed rollout process
Leavers, joiners and movers process
Transition to BAU
Audit and compliance

Project planning and business change are key to the successful roll out of new hardware. Given the expenditure and investment made by organisations it is important that staff are adequately trained and know how to use the new equipment.

In addition, the planning of the physical roll out is just as important, if the process is ill-managed it can tarnish the reputation of the the project and subsequently the hardware.

Having a robust asset management system ensures that your devices stay secure and that any leavers, joiners or movers are adequately catered for through that process and ensures business continuity, productivity and the safeguarding of corporate devices.

What may seem a simple task, giving out new devices, can be quite complex to get right, so it’s important that all of the aspects are considered appropriately and delivered correctly.

Adoption

We are thinking of introducing cloud-based software for greater collaboration and storage, we’re concerned about utilisation and adoption Find out more

Summary
Services
Outcome

The move to cloud-based working can be confusing for some and therefore under utilised by employees; a lack of adoption decreases collaboration and sees a smaller return on investment for organisations.

When introducing new software, especially if it involves new ways of working, business change is the key driver to success. A business change manager will assess the change, analyse impacts, build the case for change and then start to deliver change interventions to ensure the organisation is ready to embark on the change, subsequently reinforcing the change once delivered.

This is particularly important for IT projects given different levels of knowledge and understanding, it is important to communicate, train, up-skill and provide ongoing support to individuals and the organisation throughout. As a business change organisation,

Change Right have worked with organisations to increase the utilisation of new systems and software, from data import, to managed WIFI and internet access along with new operating systems.

Change Right offer a range of services that will make the deployment of software streamlined, effective and increase utilisation.

Project planning and delivery
Supplier liaison
Business Change
New ways of working
Training and development
Super user and change agent networks
Culture initiatives

Utilising a specialist business change organisation will no doubt increase the adoption of new software, cloud-based collaboration and storage. Along with the increased utilisation and return on investment, organisations will free up physical space used by local servers, reduce costs associated with ongoing maintenance and the cost of increasing or refreshing local storage systems.

One of the biggest drivers of moving to cloud-based solutions is the increase in cybersecurity. Cybersecurity has never been more important, both commercially sensitive data and data associated with your people, even national security information can be better protected when using cloud-based systems, thus protecting your information from adversaries.

Change Right have worked with private sector organisations and on behalf of secure government agencies to successfully move their data into the cloud and make better use of cloud-based collaboration tools for business efficiencies.

Our Services

Workplace

Change Right has helped clients of all sizes - including large government clients and private sector organisations - relocate, co-locate, collaborate and change their working styles and behaviours.

Secure

Change Right is a market leader in secure workplace transformation. We’ve designed and delivered bespoke secure environments for national security organisations, the UK government and for UK policing bodies.

Adoption

We deliver first class user-centric change to increase the adoption of new technology, processes, ways of working, behaviours, and more.

Why Change Right?

We deliver the right change to real people with an EPIC mindset.

Workplace

I’m a Facilities Manager and we need to accommodate more staff, but I’m not sure how? Find out more

Workplace

We’ve rationalised our estate, and there's not enough room for everyone, how do we fit everyone in? Find out more

Workplace

Our corporate estate is under used and we’d like to dispose of some of our buildings, I don’t know where to start? Find out more

Workplace

Our workplace wellbeing staff survey scores are low; how do we improve them? Find out more

Workplace

I’m not sure what the difference is between Smarter, Hybrid, Remote and Home Working? Find out more

Secure

We are a secure site, we’d like to refurbish our workplace to make it more appealing to staff through design, branding and décor… Find out more

Secure

We work in a secure environment and our security breaches have increased Find out more

Secure

We’re a secure agency and want our staff to be able to work more flexibly, what should we consider? Find out more

Adoption

Our organisation has introduced new software, but the uptake has been low, and benefits aren’t being realised, how do we get people to use it? Find out more

Adoption

We are rolling out new hardware to the whole organisation, I don't know what processes to put in place? Find out more

Adoption

We are thinking of introducing cloud-based software for greater collaboration and storage, we’re concerned about utilisation and adoption Find out more

Our Services

Workplace

Secure

Adoption

Get in touch today